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Find out the charges for each additional service; how they vary, and when you can purchase them. If you have any questions or need further information, contact us via our on-line chat or call our call center.

IMPORTANT

If you bought a ticket on the Plus fare, you got already the chance to select a standard seat on the plane. If you selected the Light fare, you’ll be assigned one randomly during your check-in procedure, but you can pick the seat you want starting from USD 3 per flight. Explore the map below and select yours:

Tipos de Seatings

First Row + Starpass

Choose a First Row + Starpass seat to enjoy preferential check-in and boarding and the convenience of taking your baggage in the cabin.

Up Front

Up Front seats are those located in rows 1-5. These allow you to be among the first to exit after landing.

Foward

Forward seats (rows 6-9) provide a smooth disembarking experience and the possibility to select an aisle or window seat.

Emergency Seat (salida de emergencia)

If you are looking for ample leg space to stretch, these are the seats for you. Emergency Seats are located in the row number 11 of the plane.

Standar

You can select an aisle or window seat. Add your selection during your purchase.

IMPORTANT

If you bought a ticket on the Plus fare, you got already the chance to select a standard seat on the plane. If you selected the Light fare, you’ll be assigned one randomly during your check-in procedure, but you can pick the seat you want starting from USD 3 per flight. Explore the map below and select yours:

SeatingsINITIAL SALE - MANAGE YOUR BOOKING - CHECK INAIRPORT
WebsiteCounter
First Row + StarpassFrom USD 14From USD 18
Up FrontFrom USD 9From USD 13
FowardFrom USD 4From USD 8
Emergency SeatFrom USD 11From USD 14
Standar*From USD 3From USD 6
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You can add the extra baggage you need in any of our fares! Just remember: each piece can’t exceed 23 Kg (51lb) and 155 linear centimeters (5,1ft). See the table below and learn how much you’ll pay for your baggage, depending on when you add it:

BaggageINITIAL SALE - MANAGE YOUR BOOKING - CHECK INAIRPORT
WebsiteCounter
1st BaggageFrom USD 6From USD 40
2nd BaggageFrom USD 10From USD 45
3rd BaggageFrom USD 14From USD 48
4th BaggageFrom USD 14From USD 48
5th BaggageFrom USD 14From USD 48
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Each passenger is allowed to check in up to 3 pieces of Special equipment not exceeding 23 kg and 230 linear centimeters (with the exception of surf boards, whose dimensions can be up to 300 linear centimeters). Charges for each piece are shown in the following table:

a
BaggageInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
1st Special EquipmentUSD 26USD 26USD 27USD 27USD 34USD 64
2nd Special EquipmentUSD 26USD 26USD 27USD 27USD 34USD 64
3rd Special EquipmentUSD 26USD 26USD 27USD 27USD 34USD 64
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If you don’t meet the dimensions and weight requirements, you will have to pay a fee at the boarding gate according to the following table:

BaggageInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Each kg over 23kgno availableno availableno availableno availableno availableUSD 5
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Each piece of carry-on baggage exceeding the dimensions described in the tables above must be carried as cargo.

BaggageInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Oversized Itemsno availableno availableno availableno availableno availableUSD 45
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Only cats, dogs, and birds are allowed, subject to availability. Check the transport conditions in our Help Desk. Charges are shown in the following table:

PetInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
In cabin petsUSD 80USD 80USD 81USD 81USD 81USD 81
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Only cats, dogs, and birds are allowed, subject to availability. Check the transport conditions in our Help Desk. Charges are shown in the following table:

PetInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
1st Pet in Cargo HoldUSD 64USD 64USD 65USD 65USD 65USD 65
2nd Pet in Cargo HoldUSD 64USD 64USD 65USD 65USD 65USD 65
3rd Pet in Cargo HoldUSD 64USD 64USD 65USD 65USD 65USD 65
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This service is restricted to 5 unaccompanied minors per domestic flight. This service is only available for children between 5 and 12 years minus a day. Charges are shown in the attached table.

MenorInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Unaccompanied MinorUSD 48USD 48no availableUSD 48no availableUSD 48
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Preferential Check-In and Boarding is available. Charges are shown below:

ItemInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Star PassUSD 6USD 6USD 7USD 7USD 8USD 10
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All personalized attention by our staff will have an additional charge for service. This charge is not refundable in any case and the values according to table

ItemInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterOficinaWebsiteContact CenterWebsiteCounter
Charge for serviceno feeUSD 20USD 20no feeno feeno feeUSD 20*

*Service charge in AIRPORT, applies to sales of tickets made in regional counter or sales offices in AIRPORT.

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Don't waste your ticket. Take advantage of our exchange service, which will allow you to change to an earlier or later flight, or to transfer your entire trip or leg to someone else.

Changing to an earlier flight:
It consists in changing to a flight earlier than the scheduled, keeping the destination, and subject to the availability of seats in the earlier flight selected. It is only available in same-day flights or flights scheduled up to 2:00 a.m. of the next day. It can only be requested at the airport’s Sales Offices until closure of the flight selected.

Changing to a later flight:
It consists in boarding a later flight - assigned by the airport staff - if the passenger misses the initial flight, keeping the destination. It can only be requested at the airport’s Sales Offices from closure of the flight up to two hours later.

Changing name:
It allows you to transfer the ticket to other person. It can only be requested through our Contact Center by calling 600 600 2828 and 56 22 3525600, if you are calling from a cell phone, up to 48 hours before the flight.

SeatingsInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Changing to an
earlier flight
not availablenot availablenot availablenot availablenot availableUSD 25
Changing to a later flightnot availablenot availablenot availablenot availablenot availableUSD 125
Change of name (Booking in one leg)not availablenot availablenot availableUSD 64USD 64not available
Changing name (Bookings in two or more legs)not availablenot availablenot availableUSD 128USD 128not available
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