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Find out the charges for each additional service; how they vary, and when you can purchase them. If you have any questions or need further information, contact us via our on-line chat or call our call center.

IMPORTANT

If you bought a ticket on the Plus fare, you got already the chance to select a standard seat on the plane. If you selected the Light fare, you’ll be assigned one randomly during your check-in procedure, but you can pick the seat you want starting from USD 3 per flight. Explore the map below and select yours:

Tipos de Seatings

First Row + Starpass

Choose a First Row + Starpass seat to enjoy preferential check-in and boarding and the convenience of taking your baggage in the cabin.

Up Front

Up Front seats are those located in rows 1-5. These allow you to be among the first to exit after landing.

Foward

Forward seats (rows 6-9) provide a smooth disembarking experience and the possibility to select an aisle or window seat.

Emergency Seat (salida de emergencia)

If you are looking for ample leg space to stretch, these are the seats for you. Emergency Seats are located in the row number 11 of the plane.

Standar

You can select an aisle or window seat. Add your selection during your purchase.

IMPORTANT

If you bought a ticket on the Plus fare, you got already the chance to select a standard seat on the plane. If you selected the Light fare, you’ll be assigned one randomly during your check-in procedure, but you can pick the seat you want starting from USD 3 per flight. Explore the map below and select yours:

SeatingsINITIAL SALE - MANAGE YOUR BOOKING - CHECK INAIRPORT
WebsiteCounter
First Row + StarpassFrom USD 14From USD 18
Up FrontFrom USD 9From USD 13
FowardFrom USD 4From USD 8
Emergency SeatFrom USD 11From USD 14
Standar*From USD 4From USD 11
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Add the baggage you need to any of our fares!

If you purchased the Zero fare you can add a carry-on from USD 12, which must meet the following dimensions: 25cm x 35cm x 55cm (13in x 9in x21in), including the handle, pockets, and wheels; and up to 20 kg.

BaggageINITIAL SALEMANAGE YOUR BOOKINGCHECK INAIRPORT
WebsiteWebsiteWebsiteCounterGate
Carry onUSD 12USD 24USD 27USD 33USD 40

You can also add baggage in the hold which must not exceed 23 kg or 158 linear cm. The following table shows the fees charged for each piece of checked baggage, depending on the time you make your purchase:

BaggageINITIAL SALE - MANAGE YOUR BOOKING - CHECK INAIRPORT
WebsiteCounter
1st BaggageFrom USD 12From USD 38
2nd BaggageFrom USD 13From USD 42
3rd BaggageFrom USD 18From USD 45
4th BaggageFrom USD 18From USD 45
5th BaggageFrom USD 18From USD 45
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Each passenger is allowed to check in up to 3 pieces of Special equipment not exceeding 23 kg and 230 linear centimeters (with the exception of surf boards, whose dimensions can be up to 300 linear centimeters). Charges for each piece are shown in the following table:

BaggageInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
1st Special EquipmentUSD 24USD 24USD 30USD 30USD 38USD 61
2nd Special EquipmentUSD 24USD 24USD 30USD 30USD 38USD 61
3rd Special EquipmentUSD 24USD 24USD 30USD 30USD 38USD 61
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If you don’t meet the dimensions and weight requirements, you will have to pay a fee at the boarding gate according to the following table:

BaggageInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Each kg over 23kgnot availablenot availablenot availablenot availablenot availableUSD 6
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Each piece of carry-on baggage exceeding the dimensions described in the tables above must be carried as cargo.

BaggageInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Exceeds quantity or dimensionsnot availablenot availablenot availablenot availablenot availableUSD 40
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Only cats, dogs, and birds are allowed, subject to availability. Check the transport conditions in our Help Desk. Charges are shown in the following table:

PetInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
In cabin petsUSD 76USD 76USD 90USD 90USD 90USD 90
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Only cats, dogs, and birds are allowed, subject to availability. Check the transport conditions in our Help Desk. Charges are shown in the following table:

PetInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
1st Pet in Cargo HoldUSD 61USD 61USD 73USD 73USD 73USD 73
2nd Pet in Cargo HoldUSD 61USD 61USD 73USD 73USD 73USD 73
3rd Pet in Cargo HoldUSD 61USD 61USD 73USD 73USD 73USD 73
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This service is restricted to 5 unaccompanied minors per domestic flight. This service is only available for children between 5 and 12 years minus a day. Charges are shown in the attached table.

MenorInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Unaccompanied MinorUSD 45USD 45not availableUSD 55not availableUSD 55
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Preferential Check-In and Boarding is available. Charges are shown below:

ItemInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Star PassUSD 6USD 6USD 7USD 7USD 10USD 9
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All personalized attention by our staff will have an additional charge for service. This charge is not refundable in any case and the values according to table

ItemInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterOficinaWebsiteContact CenterWebsiteCounter
Charge for serviceno feeUSD 25USD 25no feeno feeno feeUSD 25*

*Service charge in AIRPORT, applies to sales of tickets made in regional counter or sales offices in AIRPORT.

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Don't waste your ticket. Take advantage of our exchange service, which will allow you to change to an earlier or later flight, or to transfer your entire trip or leg to someone else.

Changing to an earlier flight:
It consists in changing to a flight earlier than the scheduled, keeping the destination, and subject to the availability of seats in the earlier flight selected. It is only available in same-day flights or flights scheduled up to 2:00 a.m. of the next day. It can only be requested at the airport’s Sales Offices until closure of the flight selected.

Changing to a later flight:
It consists in boarding a later flight - assigned by the airport staff - if the passenger misses the initial flight, keeping the destination. It can only be requested at the airport’s Sales Offices from closure of the flight up to two hours later.

Changing name:
It allows you to transfer the ticket to other person. It can only be requested through our Contact Center by calling 600 600 2828 and 56 22 3525600, if you are calling from a cell phone, up to 48 hours before the flight.

Flight change:
Applies for route changes, date and time. Subject to availability. Changes can be made up to 3 hours before your flight. At the time of making a change, all services will be incorporated into your new flight.

SeatingsInitial SaleManage your BookingCHECK INAIRPORT
WebsiteContact CenterWebsiteContact CenterWebsiteCounter
Changing to an
earlier flight
not availablenot availablenot availablenot availablenot availableUSD 30
Changing to a later flightnot availablenot availablenot availableFrom USD 100not availableFrom USD 100
Change of name (Booking in one leg)not availablenot availablenot availableUSD 61USD 61not available
Changing name (Bookings in two or more legs)not availablenot availablenot availableUSD 121USD 121not available
Fly Change Zero, Light & Plus FaresUSD 30 + Fare difference if existUSD 30 + Fare difference if existUSD 30 + Fare difference if existUSD 30 + Fare difference if existUSD 30 + Fare difference if existnot available
Fly Change Plus fareOnly pay fare difference if existOnly pay fare difference if existOnly pay fare difference if existOnly pay fare difference if existOnly pay fare difference if existnot available
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